When watching in 4k video, the software jerks, as if removing frames. On the 2k side everything is fine. In addition, it is impossible to switch from the front video to the rear video, the rear video does not appear on the top right like the MacOs software. It’s sad to buy such an expensive dashcam and to have such mediocre software for watching videos.
Hello Alain, To play 4K dashcam videos on your PC, the system requirements must be met. This is why the 4K Footage is playing back laggy. Your device may not be able to support the playback of these 4K Files.
Due to high resolution of the footage it is not possible to play both front and rear cam videos at the same time on PC viewer. For the 4K Footage only the Front OR Rear Can be played at once.
Hello There, We are sorry to hear about this issue. Please reach out to our support team at support@thinkware.com or 1-844-865-9273 so we can assist you further.
Very blurred, poor playback quality, unable to read stamp at bottom of screen. Playback quality fine with normal windows file playback, but not so convenient as unable to see front and rear cameras together.
Hello Andrew, please try formatting the SD Card and updating the firmware. These should load the Settings folder back into the SD Card and you should be able to access that through the PC Viewer.
Is the previous version of thinkware pc viewer available for download….if so where can I get it? My previous version allowed you to switch between front and rear viewing. This updated version will not allow this.
cant see setting or info on pc viewer i can load vids get a message say cant find settings on sd card but works fine on laptop after doing what you said formatting card and updating firmware i still cant see info or settings on p c
When watching in 4k video, the software jerks, as if removing frames. On the 2k side everything is fine. In addition, it is impossible to switch from the front video to the rear video, the rear video does not appear on the top right like the MacOs software. It’s sad to buy such an expensive dashcam and to have such mediocre software for watching videos.
Hello Alain, To play 4K dashcam videos on your PC, the system requirements must be met. This is why the 4K Footage is playing back laggy. Your device may not be able to support the playback of these 4K Files.
Due to high resolution of the footage it is not possible to play both front and rear cam videos at the same time on PC viewer. For the 4K Footage only the Front OR Rear Can be played at once.
From within PC viewer, unable to access settings. Nothing happens after clicking on Dash cam settings
Hello There, We are sorry to hear about this issue. Please reach out to our support team at support@thinkware.com or 1-844-865-9273 so we can assist you further.
would be nice to be able to take still picture of the of the video
Very blurred, poor playback quality, unable to read stamp at bottom of screen. Playback quality fine with normal windows file playback, but not so convenient as unable to see front and rear cameras together.
I see three colored lines at the bottom of the screen marked X, Y, and Z. What do these lines indicate?
Hi Michael, these are the G force values.
cant see setting or info on pc viewer i can load vids get a message say cant find settings on sd card but works fine on laptop
Hello Andrew, please try formatting the SD Card and updating the firmware. These should load the Settings folder back into the SD Card and you should be able to access that through the PC Viewer.
Is the previous version of thinkware pc viewer available for download….if so where can I get it? My previous version allowed you to switch between front and rear viewing. This updated version will not allow this.
Hello Phil, please send us an email to support@thinkware.com so we can send you the file!
cant see setting or info on pc viewer i can load vids get a message say cant find settings on sd card but works fine on laptop after doing what you said formatting card and updating firmware i still cant see info or settings on p c